Terms and Conditions

Enrolment

Enrolments will be processed on receipt of an online registration and registrations must be received no later than twenty-one (21) calendar days prior to the course commencement date. LES will issue a tax invoice on receipt of a course registration.

Nominations less than twenty-one (21) calendar days prior to the course commencement date are non-refundable and are immediately payable. LES reserves the right to consider late submissions on a case-by-case basis.

The Terms and Conditions are documented on the registration form and participants must acknowledge that they have read and understood the Terms and Conditions prior to submitting their registration.

Course Fees

The full course fee is payable no later than fourteen (14) calendar days prior to the course commencement date. If full payment is not received, attendance at the Course will not be permitted.

An acknowledgement email will be sent following receipt of full payment.

Cancellations and Refunds

LES reserves the right to cancel, postpone or re-schedule courses due to low enrolments or unforeseen circumstances. Should LES need to cancel the course, it will do so not less than seven (7) calendar days prior to the course commencement date unless in emergency circumstances whereby staff fall ill or similar circumstance and cannot be replaced with a suitable trainer. If LES cancels the course, a full refund of course fees will apply and will be provided within thirty (30) calendar days. Participants may request a transfer to a future course in lieu of a refund.

Participant cancellations nine (9) or less calendar days before the course incur full course fees and no refund will be considered.

Participant cancellations ten (10) or more calendar days before the course will incur an administration fee of $275.00 inclusive of 10% GST. The balance of any course fees paid will be refunded less the administration fee.

Cancellations must be in writing (via email) to the LES Course Administrator.

Transfer of Course

Transfers to another LES course date twenty-one (21) or more calendar days before the course commencement date attract an administration fee of $275.00 inclusive of 10% GST. Transfers are subject to availability on a future course. If the transfer is the result of an LES course cancellation, no transfer fee will apply. Please note you may send another participant in your place without incurring administration fees.

Requests for transfer must be in writing (via email) to the LES Course Administrator.

Failure to Attend the Course (No Show)

Participants who fail to attend a booked course will not be entitled to a refund and will not be able to transfer to another course. Participants who fail to attend part of the course will not be eligible to obtain a certificate of completion and will not be able to transfer to another course.

General

The information provided by LES is correct at the time of publication but may be subject to change. LES reserves the right to change course fees, dates, content or facilitators at its discretion.

LES reserves the right to record, via video and/or audio, learning sessions for quality assurance purposes.

Privacy Policy

Introduction

Logistic Engineering Services (LES) is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the National Privacy Principles (NPPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Federal Privacy Commissioner at http://www.privacy.gov.au.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including:

• interviews,
• correspondence,
• by telephone and facsimile,
• by email,
• via our website http://www.les.net.au,
• from your website,
• from media and publications,
• from other publicly available sources,
• from cookies, and
• from third parties.

LES does not guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it. LES does not sell your Personal Information or the information we collect to third parties.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

LES will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information, we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

• Address:Level 1, 7 Westside Avenue PORT MELBOURNE 3207 VIC
• Phone:+61 3 8698 6400
• Fax:+61 3 8698 6444
• Email: